Passengers from Ghana file a formal complaint against Delta Airlines

Kutl Ahmedia

Five Ghanaian passengers and two Americans of Ghanaian descent have filed an official complaint against the management of Delta Air Lines Inc. for the "unprofessional," "unethical," and "irresponsible" handling of a flight from JFK International Airport to Accra last month with the US government's Office of Aviation Consumer Protection under the Department of Transportation.

The flight was moved from its initial Sunday, July 24, departure date to Monday, July 24.

Due to a lack of fuel on the rescheduled day, the airplane was forced to return and make an emergency landing after two hours in the air. Due to this, another change of plans was made for Tuesday, July 26 while passengers with business tickets were switched to seats in economy on alternative planes.

According to the complainants, promises to find lodging for stranded passengers were not kept, and those with Ghanaian passports have subsequently received no correspondence or expressions of regret.

According to the official complaint written by Richard Nunekpeku, the attorney for the aggrieved passengers, "Our clients hold the view that, the events of the scheduled flight of Sunday, July 24, 2022 and rescheduled flight of Monday, July 25, 2022 resulting in flight delays and rescheduling, bad passenger service, unsafe aircraft operating practice (fuel shortage), and discrimination as outlined above are matters your office is clothed with authority to investigate and sanction."

This is essential to prevent similar incidents in the future and to encourage safe air travel for everyone.

The attorney is also requesting that Delta Air Lines Inc. pay appropriate compensation to all affected passengers for the psychological trauma and lost time they suffered as a result of the events of Saturday, July 24, 2022, and Monday, July 25, 2022, enumerated above, as well as refunds for all passengers who were downgraded from business class to economy class.

The formal grievance was filed on August 8th.

The CEO of Delta Air Lines Inc. and the Director-General of the Ghana Civil Aviation Authority (GCAA) have both received copies.

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